Privacy Policy
Last updated: 23 January 2026
Debbi Rozowsky Counselling (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa, as well as generally accepted privacy best practices.
By using this website, you agree to the collection and use of information as outlined in this Privacy Policy.
1. Who We Are (Responsible Party)
The responsible party for the processing of personal information on this website is:
Debbi Rozowsky
Debbi Rozowsky Counselling
Bay Road, Mouille Point
Cape Town, South Africa
Email: debbi@ptsd.co.za
Telephone: 082 418 2222
Website enquiries submitted via this website may be processed and delivered through our website service provider:
Terra Firma Agency
Email: admin@terrafirma.agency
2. Personal Information We Collect
We only collect personal information that is reasonably necessary to respond to enquiries made via this website.
The personal information collected through website contact forms may include:
- Name and surname
- Email address
- Message content submitted by the user
No special personal information (as defined by POPIA), such as health details, identity numbers, or financial information, is intentionally collected through this website.
All counselling-related communication following initial website contact takes place telephonically or through direct personal communication, and not through website forms.
3. How We Collect Personal Information
Personal information is collected when you:
- Submit a contact or enquiry form on the website
- Contact us via email using details provided on the website
Certain technical and usage information is collected automatically through analytics and webmaster tools (see Section 6).
4. Purpose for Collecting Personal Information
We collect and process personal information for the following purposes:
- To respond to enquiries or requests submitted via the website
- To communicate with you regarding your enquiry
- To improve website functionality, performance, and user experience
- To comply with applicable legal and regulatory requirements
Personal information collected via this website is not used for direct marketing without your explicit consent.
5. Lawful Basis for Processing
Personal information is processed in accordance with POPIA on the following lawful bases:
- Your consent, given by voluntarily submitting your information via the website
- Legitimate interest, where processing is necessary to respond to enquiries and operate the website
- Legal obligation, where required by law
You may withdraw your consent at any time by contacting us using the details in Section 10.
6. Website Analytics and Monitoring Tools
This website uses third-party services to collect limited, non-identifying information about website usage and performance.
6.1 Google Analytics
Google Analytics is used to understand how visitors interact with the website. This may include information such as:
- Pages visited
- Time spent on the website
- Browser and device type
- General geographic location (non-precise)
Google Analytics uses cookies and similar technologies to collect this data. The information is processed in aggregate form and does not personally identify individual users.
6.2 Google Search Console
Google Search Console is used to monitor website performance in Google search results. It provides information such as:
- Search queries used to find the website
- Page indexing status
- Website performance metrics
No personally identifiable information is collected through Google Search Console.
6.3 Bing Webmaster Tools
Bing Webmaster Tools is used to monitor website visibility and performance on Bing search engines. It provides technical and performance data similar to Google Search Console.
No personally identifiable information is collected through Bing Webmaster Tools.
These services may process data outside of South Africa. Where this occurs, appropriate safeguards are applied in line with POPIA and international data protection standards.
7. Cookies
This website may use cookies and similar technologies to enhance functionality and analyse website usage.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.
8. Sharing of Personal Information
We do not sell, rent, or trade personal information to third parties.
Personal information may be shared only:
- With service providers (such as Terra Firma Agency) who assist with website administration and communication delivery
- Where required by law, legal process, or regulatory authority
All third parties are required to treat personal information securely and in accordance with POPIA.
9. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Unlawful processing
Personal information submitted via the website is retained only for as long as necessary to respond to enquiries or comply with legal obligations, after which it is securely deleted.
10. Your Rights Under POPIA
In terms of POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
Requests relating to your personal information can be made using the contact details below.
11. Contact Details for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:
Debbi Rozowsky
Email: debbi@ptsd.co.za
Telephone: 082 418 2222
Address: Bay Road, Mouille Point, Cape Town, South Africa
Website-related enquiries may also be directed to:
Terra Firma Agency
Email: admin@terrafirma.agency
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or website practices. The latest version will always be available on this website, with the updated date clearly indicated.
If changes are material, reasonable steps will be taken to notify users where appropriate.